EXCHANGE/RETUNS POLICY

We take great pride in our reputation for quality, and before packing & dispatching your items we carefully inspect & pack your item/s ensuring they are delivered to you in perfect condition. If for any reason you are dissatisfied with your purchase, we will assist you with your application for an Online Exchange or Online Credit Note.

Smooch Fashion & Decor always wants you to be 100% satisfied with your purchase however if you wish to return you item/s purchased, your intention to return must be emailed to info@smoochfashion.com.au strictly within 24 hours of receiving your item/s. In this email you must provide us with the following information

a.    Scanned or Attached Documents/Receipt proving Online Purchase.
b.    Reason for return (wrong size, etc.)
c.    Action desired (exchange, credit note)

A Returns Authorization (RA) Number will then be issued by Head Office & NO returns can be accepted without this RA number. An Exchange/Credit will only be offered if your purchase is returned to our Smooch Fashion & Decor within 7 days of Original Purchase date & sent at your cost & responsibility. We do not take responsibility on lost packages. Smooch Fashion & Decor does not take responsibility for items not received if a customer attempts to send an item to Smooch Fashion & Décor via non Registered post.  If returned item/s arrive late it will NOT be accepted.

All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us. Upon a faulty item claim return it will be inspected by our Quality Assurance Department and if the item is deemed to be faulty due to manufacturing or fabric, Smooch Fashion & Decor are happy to contact the manufacturer to replace, repair, or exchange goods in the case of a manufacturing fault. If deemed NOT to be faulty, it will not qualify for a replace, repair or exchange and will be returned to you with re-delivery charges added. Returns must be received in original condition – unworn, unwashed, with all tags still attached & free of any odours. Returned items not received in their original state will be automatically returned to the customer with a postage fee charge. Items, which indicate Perfume or Deodorant, Makeup or Fake Tan, will automatically be denied a Credit/Exchange. Please take due care when trying on your order. Smooch Fashion & Decor reserves the right to reject a return if we conclude it is not in a new condition. In the rare event that a return is rejected the decision is final and not negotiable.

Please note that we do NOT exchange SALE items, SWIMWEAR, UNDERGARMENTS, or EARRINGS/JEWELLERY unless the goods are deemed to be faulty by our Quality Assurance Department. Please note Online Credit Notes are Strictly Valid for 3 Calendar Months – No possible extensions. Online Credit Notes can only be Issued and Redeemed Via Smooch Fashion & Decor ONLINE store, NOT our Smooch Fashion Mornington store. We are unable to offer a refund unless the claim is in accordance with the fair trade practices act and the item is recognized as faulty. Freight charges are non-refundable.

WE SUGGEST TO SEND ALL ONLINE RETURNS VIA REGISTERED POST & ITEMS MUST BE RECEIVED BY US WITHIN THE 7 DAYS OF ORIGINAL PURCHASE DATE with all the accompanying requirements stated above. NO return/exchange will be accepted through the Smooch Fashion Mornington physical store. Any Online enquires are also to be emailed to info@smoochfashion.com.au and not through the physical store.